The resulting conversations will appear in your inbox and can be handled via Social Media Management in Engage or directly in Messenger. In place of a chat icon, visitors will instead see the Messenger icon. Incoming messages and customer data are typically facilitated by a third-party provider.īy setting up a free Facebook Chat Plugin on your website instead, you can direct incoming queries from your website directly to your Facebook Page’s Messenger inbox. Your regular chat plugin on your website allows visitors to click on an icon, usually in the bottom right-hand corner of the page, to discover FAQs or ask questions. See the (#Facebook Webhook) section for details on how to configure your Webhook. ![]() Click and copy that token to the json file.
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